Frequently Asked Questions

REGISTRATIONS

Do I need to register and set up an account to be able to order?

Registration is not required to place an order but we do encourage you to register. As a registered user, there is no need to input your information each time you order, you can track your purchases, and you will be informed of upcoming promotions.

What if I forget my username and password?

Registration From the Login page, click on the ‘Forgot your Password?’ link. You will be prompted to provide the email address you used to register and click ‘Submit’. A temporary password will be sent to your email with a link to Log In and update your account information. The customer is responsible for providing the correct email address and other user information and for ensuring that the email address is active as stated on our Terms and Conditions

 

PLACING AN ORDER

How do I place an order?

All orders are placed online through the site.  You may Shop according to Collection or by searching for the product, simply click on the product you wish to purchase, choose the color (if applicable) and the quantity and click on the “Make This Mine” button, and proceed to either purchase additional items or to “Proceed to Checkout”

You may check the items in your Bag at any time and any page during your shopping by hovering over the ‘Bag’ icon at the topmost right of the page. A number beside ‘Bag’ will correspond to the number of items you have saved in your Bag.

Are items saved in my “Bag” reserved under my name?

Saving items in your Shopping Bag does not mean a reservation.  The site allows you to keep track of what you want to buy until you are ready to make the payment.  Our products are at a first-come-first-serve. Since our bags are available quantities, it is possible that the item you saved in your Bag may be unavailable by the time you proceed to Checkout. You can visit the site regularly to check availability.  If you are a registered user, you will be notified via email when the product is available again.

When is my order processed?

Orders are processed during regular business hours, 9am to 5pm from Monday to Friday, not including holidays. Orders placed on non-business days (Saturdays, Sundays and Holidays) will be considered as orders placed on the next business days.

How soon will my order be processed?

All orders are processed immediately after payment has been confirmed.

Can I cancel my order?

We do not encourage you to change or cancel orders, due to our limited quantities. It is highly recommended that all information and order details be reviewed and finalized before clicking the “CHECKOUT” button. If you need to make changes to your order you

 

PAYMENT

What are my payment options?

You may pay for your orders via any of the following modes of payment:

ONLINE – via PayPal

1. a)    Credit Card (Visa & Mastercard)
2. b)    PayPal Express Check out

Bank Transfer

Via Banco De Oro. Account Details will be shown when you Checkout

What is PayPal?

PayPal Holdings, Inc. is an American company operating a worldwide online payments system that supports online money transfers and serves as an electronic alternative to traditional paper methods like cheques and money orders (Wikipedia)

 

DELIVERY

Where do you deliver?

We deliver to addresses in the Philippines and International. To ensure that you receive your Vesti bags you are responsible for the following as detailed on our Terms and Conditions

•      You are responsible for providing the correct and complete delivery details:

1.    Name of recipient
2.   House no. or lot/block/phase no., street name, subdivision, barangay, town, province and postal code
3.    Unit no., floor building name, compound, street name, barangay, town, province and zip code

•      The use of abbreviations is highly discouraged.
•       Vestirock Luxe Fashion Creations may not be held responsible for failed deliveries due to inaccurate or incomplete details provided by the customer.
•      If delivery was not completed due to erroneous details, You, the customer will be charged for re-delivery to correct address.
•      The customer is responsible for providing a correct contact number, preferably a mobile number. Order notifications and status updates will be sent to the number provided. The customer is responsible to ensure that this number is active so as to receive the notifications on time.

How will my order be delivered?

Orders will be delivered by various local couriers for addresses in the Philippines and DHL for International Orders.

How much do I have to pay for delivery?

•      Shipping fee is FREE for addresses in the Philippines
•      Shipping fee will be computed at Checkout for International Orders

Where can I see the corresponding delivery charge?

Handling and Shipping charges will be added to the total price of the items in the Shopping Bag after all Shipping and Billing information has been submitted in the Check Out process.

When will my order be delivered?

Orders will be delivered within 3 to 5 business days for locations within Metro Manila and 5 to 10 business days for provincial locations. For international orders, Orders may take from 5 to 20 business days. Deliveries are made from 10am to 4pm from Monday to Saturday.

I cannot receive the package myself. Can I ask someone else to receive it for me?

To protect You, the customer, packages will only be surrendered to the person whose name is indicated in the delivery receipt and must present a proof of identification. However, in cases where the recipient cannot be physically present, he/she must provide his/her assigned representative with an authorization letter together with a proof of identification.

What should I do if I find an irregularity in the package?

Please notify us through via email at customercare@vestifashion.comin case of discrepancy and/or any signs of package tampering.